Delivery and returns

 

SANA (Preventive Lifestyle Health S.L.) Shipping Policy

Processing and Delivery

  • Order Handling: We work with BigBlue as our logistics partner to ensure efficient and professional handling of your order.
  • Processing Time: Orders are processed within 24-48 business hours following order confirmation.

Shipping Methods

  • Shipping Options: We offer various shipping options, including standard and express, with times and costs detailed at checkout.
  • Tracking: You will receive a tracking number to monitor the progress of your shipment.

Geographic Scope

  • International Shipping: We ship to several countries. Costs and times may vary depending on the destination.
  • Shipping to the Canary Islands: Delivery times to the Canary Islands are 7 to 10 business days. 

    Orders shipped to the Canary Islands may be subject to local taxes that the customer must pay upon delivery.
    These are not customs charges, but taxes required by the Government of the Canary Islands:

    • AIEM (Tax on Imports and Deliveries of Goods): may apply to certain imported products. If applicable, this charge will be borne by the customer.

Returns Policy

  • Consult our Returns Policy for information on returns and refunds.

Contact

This shipping policy is subject to change at the discretion of SANA and the conditions of our fulfillment partner, BigBlue.